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US town goes live with CityView system

Canada, 7 April 2006: The Town of Waterford, the Town of Darien, Connecticut has gone live with its new CityView System. Based on a CityView application already running in Waterford, Connecticut, Darien now has a centralized database to process and track all Board and Commission permits and applications. CityView is expected to help the Town of Darien keep pace with increasing citizen-service demands, while working with a tight budget and stagnant staff levels.

Darien made their own arrangement with Waterford to provide the source database and forms. Municipal Software used the Waterford application as a prototype and refined it to Darien’s requirements. Molding the Waterford application to Darien’s processes cut costs and substantially reduced the implementation timeline.

CityView replaces a series of MS Access databases and Excel spreadsheets, plus paper card systems for tracking their various permit applications. It shares information with Darien’s GIS and Computerized Assisted Mass Appraisal system for ownership and assessment information. CityView will integrate with their Planning, Zoning and Building Departments to coordinate the review process.