USA: Trimble introduced today its new TMT ServiceConnect module, enabling fleet shops using Trimble’s TMT Fleet Maintenance (TMT) software to be connected to more than 4,500 medium and heavy duty service locations, including many Original Equipment Manufacturers (OEM) dealers, throughout North America. By licensing the add-on module, TMT users will gain direct connectivity to thousands of service centers to ultimately get equipment back on the road faster.
The TMT ServiceConnect module, powered by Decisiv Service Relationship Management technology, extends Trimble’s first commercially available paperless shop solution—the Interactive Workstation (IWS)—beyond the walls of a fleet’s shop to a connected network of shops. This results in reduced duplication of data entry, fewer data entry errors and more accurate and complete information across the entire lifecycle of a fleet’s equipment. The new module provides more seamless collaboration between fleets and heavy-duty repair shops to: schedule repair and maintenance activities; track service status; record service, parts replaced and labor; and create invoices for the service performed.
With TMT ServiceConnect, fleet operations managers are able to see the status of all equipment being worked on across service locations within the new module. TMT ServiceConnect also enables fleet maintenance shops to communicate directly with all service providers across their networks to schedule and approve repair work to be completed.
“Over the last two years, we have been laser focused to deliver innovation for fleets to improve equipment utilization,” said Scott Vanselous, general manager, Asset Management Software (AMS) for Trimble Transportation Enterprise. “The combination of the new TMT ServiceConnect module and our fault code prediction capabilities provide fleet operations managers the ability to make more informed and faster service and repair decisions to minimize or even eliminate potential downtime.”
“With TMT ServiceConnect, fleet users of TMT software from Trimble will drive asset utilization and performance through better communication and collaboration during service events,” said Dick Hyatt, president and CEO of Decisiv. “Through a more seamless connection to a network of service providers and a shared understanding of the repair status of every asset in every location, the new module brings added value to Trimble customers and expands our growing service ecosystem.”
The optional TMT ServiceConnect module is expected to be available in the second quarter of 2019 from Trimble as an add-on to the TMT Fleet Maintenance software.