Gandhinagar, India: Government of Gujarat State, India, three national e-governance awards by the Government of India. Gujarat was awarded Gold Award for State Wide Attention on Grievances through Application of Technology (SWAGAT) programme, Silver Award for Integrated Water-Shed Management Program (IWMP) and Bronze Award for Rajkot Municipal Corporation e-Governance.
IWMP has been awarded for innovative technology usage in e-Governance. Gujarat is the first state to apply GIS to fully plan, implement and monitor watershed management. The GIS is used to transparently identify watershed boundaries and most needy areas. GPS and mobile software are used to feed data and create maps to plan and to monitor progress. Gujarat State Watershed Management Agency (GSWMA) has used technology to benefit 1,048 villages, 7.08 lakh hectares, and 2.5 Lakh farmers.
SWAGAT has been awarded for its outstanding performance in citizen-centric delivery through the state wide attention on grievances with application of technology. It is running systematically for over 7 years resulting in 96 percent cases being resolved to date. Taluka-level SWAGAT was launched 2 years ago and now over 4,000 cases are being submitted every month. Gujarat Chief Minister extended the SWAGAT programme up to village level in the name of Gram SWAGAT on 1st February 2011, to extend the access of grievance resolution sitting at the village level. In 2010, the SWAGAT programme was internationally recognised by the United Nations through Public Service Awards for improving transparency and accountability in public service.
Rajkot Municipal Corporation e-Governance was awarded for innovative technology usage in e-governance. All of Rajkot’s civic services have been covered with Mobile Governance (M-Governance).
The awards are administered by the Department of Administrative Reforms and Public Grievances (DAR&PG) and the Department of information Technology in the Government of India.