Gloucestershire, UK – UK local authorities can now offer live street works information and maps on their websites thanks to the latest innovation from UK software firm Mayrise Systems. The company has launched a new version of VueNow, a web integration tool that enables live street works information to be made available instantly to web applications and contact centre systems. Visitors to council websites can enter a street name or navigate using an intuitive map window to display a street works map of the area. Works are identified using different symbols to explain the nature of the works and clicking on the symbol provides more detailed information such as the start and finish dates and the utility concerned.
The innovation involves integration between the website and MAYRISE Street Works, a back office street works management system which is currently used by over a hundred UK councils. When website visitors view details they are seeing live information that is being streamed directly from the MAYRISE system. The information is therefore current and as well as keeping residents informed, it is also useful internally to different departments and to contact centres where it can be integrated with GIS and Customer Relationship Management (CRM) systems.
“Local authorities are working hard to reduce the disruption caused by road works and the online street works locator allows councils to improve not only the way they provide information but also improve the quality of information. Since website visitors are viewing the live operational information it is as accurate and up-to-date as possible,” says Mark Clarke, Managing Director of Mayrise Systems.
Mayrise Systems has developed a range of easy to use integration tools to allow free interchange of data between essential back office systems and front line services. MAYRISE VueNow is a standardised adaptor that enables live service information to be made available instantly to contact centres and web applications using a standard XML interface.
MAYRISE Street Works is computerised monitoring software that assists the management of street works. Designed to improve the coordination of street works under the UK Government’s Traffic Management Act (TMA) the latest version is compliant with a new specification called the Electronic Transfer on Notices (EToN 5). The software helps to monitor works ensuring conditions are met and it tracks unauthorised activities allowing councils to raise penalty notices for street works over-runs.