Qatar Telecom has won the ‘Special Achievement Award in Geographical Information System’ at the Environmental Systems Research Institute’s 24th Annual User Conference, which was held recently in San Diego, USA. GIS facilitates a company such as Qtel to determine where the nearest payphone or a cable network is located or where to establish a new customer service centre. Qtel was selected from over 100,000 GIS users worldwide for the award. The company had developed the GIS technology rapidly to help locate characteristics of its external infrastructure while improving access to information when engineering new projects.
The company has made rapid strides to improve customer satisfaction through GIS by providing useful applications for managing different aspects of Qtel services such as residential wirelines, mobile networks, international exchange transmissions, cable TV coverage, Asymetric Digital Subscriber Line Internet coverage and payphone planning and management. The company had also developed the Telecommunications Access Network Management System (TEAMS) which has successfully converted massive amounts of data and drawings and over 30,000 documents into a digital format. Qtel’s GIS mapping system now enables customer numbers to be used digitally to combine and document useful customer information such as the exact location of the premises, street, building and floor level which facilitates the company to offer superior customer service and reduced waiting time. At the conference, Ali Al Derbasti, senior manager, Access Network Operations and Krishna Kumar Subramaniam, senior GIS analyst, received the award on behalf of Qtel.