PlanGraphics is geographically enabling New York City’s new non-emergency citizen response (311) system being built by Accenture. The 311 system will provide New Yorkers with one easy-to-remember phone number to obtain all City services, including street repairs, illegally parked vehicle removals, tree prunings, and tax or tourist information. In addition, it will allow the City to reduce operating costs, use resources more efficiently, measure accountability and feedback, and deliver timely, consistent, and personalized customer service.
This work is being done for the New York City Department of Information Technology and Telecommunications (DoITT) and is an extension of the services with the same agency for the implementation of the Citywide Geographic Information Systems (GIS) Utility. The Citywide GIS Utility is the City government’s central clearinghouse for spatial and tabular data and analytical services. PlanGraphics has developed tools to access existing legacy systems throughout the City. Access to these systems and their databases is vitally important for the success of the 311 system to deliver accurate and real-time data to the public. Additionally, PlanGraphics is developing an Oracle database for information that does not reside in existing legacy systems. In order to deliver sub-second response time, access to the Oracle database will occur through Xmarc’s fx8i OCI servlet. This opportunity is especially significant because it shows how the City has recognized that having accurate geographic data available to the call-taker is integral to providing improved services to the citizens of New York City.