October 9, 2002 – Océ-USA has won the First Annual Excellence in Service Business Optimization Award at the 32nd annual Association for Services Management International (AFSMI) Summit and Expo held in Atlanta, Georgia yesterday. The award was presented to Océ by AFSMI and D.F. Blumberg Associates a firm dedicated to helping companies develop new strategic directions for their service businesses – which conducted a comprehensive service optimization study among nearly 200 organizations to identify the best in class across 13 key service metrics. These benchmark categories included call management, logistics operations, commitment to quality, field force utilization/automation and overall service revenue contributions to the company.
The 2002 AFSMI/BAI award is for “S-Business Optimization” where “S-Business” refers to the expanded definition of service and support delivered by today’s high technology companies. Océ was recognized for best in class delivery on all 13 criteria – competing against participating industry leaders including the Hewlett Packard Indigo Division, IBM North America, IKON Office Solutions, Kodak, Pitney Bowes Inc., Ricoh Company Ltd., Sony, and Xerox Corporation, among others. This prestigious honor marks a milestone in Océ’s long heritage as a customer-focused, service-driven company with a strong emphasis on customer satisfaction based on excellent response times, continuous parts availability, and an overall assurance of reliability.