Chicago, Illinois, USA, 21 August 2006: NAVTEQ, a provider of digital map data for location-based solutions and vehicle navigation, and Astea International a Service Lifecycle Management solution provider announced the inclusion of NAVTEQ map data in Astea’s Alliance Dynamic Scheduling Engine (DSE) real-time field service scheduling and optimization solution. The Alliance DSE incorporates the GeoBase geospatial software platform from Telogis, which relies on NAVTEQ map data.
Astea has combined Telogis’ software solution along with NAVTEQ’s map database in order to better facilitate its field service optimization. Every time a customer calls, field service dispatchers must base their scheduling decisions on a variety of variables such as technician skills and availability, travel time, parts, customer service level agreements, location, priority, and customer expectations. The Alliance DSE product integrates street level data, provided by NAVTEQ, to automate that decision-making process and provide accurate travel times, optimal routes and costs.
The Alliance DSE leverages high-performance routing and scheduling tools to create a point-to-point matrix of travel time and distance for real-time dispatching, routing and scheduling in the United States, Canada and Europe. With Alliance DSE, service-centric companies are now able to offer “just-in-time” service, minimizing penalties and also enabling revenue generating up-sell and cross-sell opportunities such as preventive maintenance, courtesy calls and sales calls. Astea estimates that companies deploying Alliance DSE could reduce service delivery costs by 5-20%, planning costs up to 75%, and travel costs 5-15%.
Telogis’ GeoBase compiles NAVTEQ map data into a proprietary, compact format – the GeoBase File System – that is optimized for high performance in enterprise applications. In addition to rendering maps and providing routes, GeoBase keeps a matrix of travel time and distance (“spatial relation”) for field technicians and service stops; this matrix is updated in real-time as new calls come in or job status changes. The Alliance DSE application couples the spatial information with business logic to dispatch the appropriate technician in real-time. GeoBase is a market innovation for field services and mobile resource management solutions.
California, USA based Telogis is a provider of LBS systems and components. Telogis offers premium fleet tracking solutions through OnTrack, a complete fleet productivity and management package and GeoBase, a geospatial platform with integrated NAVTEQ map data.
Astea International, based in Pennsylvania,USA, is a provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement.