August 13, 2002 – Maporama, provider of online location-centric applications, and Netvoice Telecom, a provider offering integrated computer, telecommunications, and voice technology solutions, sign a partnership agreement aiming at the development of new location-centric vocal applications. These applications are specifically designed for large organizations in the retail industry as well as for companies specialized in call centre management willing to reduce their operational costs and improve their quality of service and final user experience.
The domains of application of the solution developed by Maporama and Netvoice Telecom are multiple. The most typical example is searching for the points of sales of a brand nearest an address, generate an itinerary to get there easily, and to recover the results in a format that is clear and easy-to-understand to everybody: voice.
In average, over 30% of all incoming call handled by a call centre concern locating a point of sale. The innovative solution developed by Maporama and Netvoice Telecom automatizes the treatment of these calls, thereby offering the possibility to dramatically reduce operational costs.