Malaysia: To help reduce crime under the government’s National Key Result Area (NKRA) and have safer cities in the country, Telekom Malaysia Berhad (TM) has launched MSAFE Putrajaya, in collaboration with the Information, Communications and Culture Ministry, the police and Putrajaya Holdings. It was launched by Information, Communications and Culture Minister Datuk Seri Dr Rais Yatim and present were Home Minister Datuk Seri Hishamuddin Hussein, TM group chief executive officer Datuk Zamzamzairani Mohd Isa and Putrajaya Holdings chairman Tan Sri Samsudin Osman.
The system, equipped with a GIS and digital mapping, will enable police officers at the command centre (also called the despatch centre) in the Putrajaya district police headquarters to view and provide real-time visuals of the scene of an incident and enable emergency services to be despatched to the scene immediately.
A similar system is also installed at the Putrajaya Corporation control centre, allowing its officers to view and take immediate action in their area of responsibility. Rais said that the project integrated the MERS 999 system and the 171 CCTVs owned by Putrajaya Corporation.
The MERS 999 response system consolidates four emergency service providers — the police, the Fire and Rescue Department, hospitals and the Civil Defence Department — under one platform to provide a uniform and consistent process in handling emergency calls.
“The MERS 999 system has several key advantages and main features. Firstly, the caller’s name and address can be identified through the automatic number identification and automatic location identification systems for TM fixed lines. It is also equipped with a digital map which is capable of capturing the actual incident site automatically through a sophisticated feature known as GIS. In addition, it can also record emergency calls via the voice recording feature,” said Zamzamzairani.
The integration of the two systems will be the cornerstone for the enhancement of public safety and security in Malaysia, which is in line with the government’s objective to achieve developed nation status as outlined in Vision 2020. MSAFE is an extension of the government’s “Malaysia Safe City” concept where local authorities and developers are required to implement 23 measures to prevent crimes, and the installation of CCTVs is one of them.
The first such integration was achieved last year through MSAFE Cyberjaya. MSAFE Putrajaya is the second integration of the initiative. Compared with the one in Cyberjaya, MSAFE Putrajaya is enhanced with a 3D augmented reality map which combines real-world 3D features into the footage in real time. This means the despatch centre, will be able to see a 3D panoramic street-level image which includes surrounding landmarks, hence providing a “visual context” of the incident’s location. A geo-coding application will recommend which CCTV is the nearest to the incident.
The application will also show the length, height, polygon and architectural measurements of the surrounding area — giving the despatch centre a more accurate description of the incident and allowing assistance to be provided faster and more efficiently.
The system also has the capability to link up with any third party system, such as CCTVs and databases. The 999 response centre operates around the clock and all calls made to the centre via fixed telephone lines or mobile phones are free of charge.