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Leica Active Assist enhances field support

Heerbrugg, Switzerland: Leica Geosystems released Leica Active Assist for Leica Viva GNSS and Leica Viva Total Stations. With Leica Active Assist, support engineers can now directly connect to a customer’s field system and see exactly what the customer sees.

According to the company’s press statement, with Leica Active Assist, a quick solution to any problem is certain, as an experienced professional can connect directly to field systems for assistance. After quickly solving the problem, customers can quickly get back to work and finish tasks with full productivity.

Leica Active Assist builds on the support offered by Leica Geosystems and its dense Active Customer Care support network. With Leica Active Assist, Customer Care Packages (CCPs) are taken to the next level with best-in-class customer support.

Source: Leica Geosystems