Eyeing the huge potential in the IT-enabled services (ITES) and the possibility of this sector doing what the software business had done for the country — Tata Infotech, NIIT and Aptech are addressing this segment and smaller players are set to line up to leverage this space.
Mr Rahul Thapan, Head, Education Services, Tata Infotech, told Business Line, “we feel ITES will emerge as the next big business opportunity and training in this segment will become a major thrust area for those addressing this space.” Tata Infotech, with its CReME course launched last year, was one of the early entrants to address the ITES services market. The company has already trained over 750 ITES professionals in the past six months and the courseware has been well received.
Recently, the IT education major — NIIT Ltd, announced its move to address this business opportunity by launching an industry-endorsed ITES education. NIIT launched Planetworkz to address the ITES space. Following the launch of the course, the Chairman of NIIT, Mr Rajendra S. Pawar, had said NIIT’s ITES education offering is a result of long and intensive interaction with key ITES industry leaders. The ITES industry participation in curriculum development is key to NIIT strategy.
Aptech Ltd has also announced its move to focus on this segment, particularly addressing banking and finance and marketing segments. This is to be broad-based and extended to the South Asian region.
With IT training firms having to take a beating mainly due to slowdown as a result of direct impact on trainee induction in software courses, the ITES segment is projected to emerge as the new sphere of thrust for IT trainers across the country.
These major companies have the necessary infrastructure and the right training practices. The only gap of designing and developing the right training methodologies and courseware has been addressed. It is estimated that the existing pool of ITES is about 1.7 lakh across the country and the industry has projected that the ITES opportunity is expected to grow to $17 billion by the year 2008. This is expected to create a little over a million jobs.
A survey by the National Association of Software and Services Companies (Nasscom) has projected that the ITES sector will grow to be $17 billion industry in India and generate over 1.1 million jobs by the year 2008. The Indian ITES industry has grown at 73 per cent in 2001-2002 to record revenues of Rs 7,100 crore.
Nasscom had been impressing upon the industry the need for specific training in the sector and more so, for the ITES. A highly people-intensive, focussed-training sector can grow to the projected level only through proper grooming, according to the industry.