Intergraph has recently announced the successful completion of Final Acceptance Testing and rollout of its mobile workforce management system, InService(TM), at Knoxville Utilities Board (KUB) in U.S. The new system enables KUB to more efficiently process service orders while optimizing its field resources for faster response to customer needs. InService replaces the utility’s legacy workforce management system, providing a commercial-off-the-shelf (COTS) desktop solution for automating processes for dispatching all types of work – service, emergency and routine. Intergraph Corporation is a global provider of spatial information management (SIM) software. KUB provides electric, gas, water and wastewater services to more than 410,000 customers in Knox County and parts of seven surrounding counties.
The outage and mobile workforce management systems at KUB support approximately 150 mobile units and 25 dispatchers as well as two supervisors. InService is flexible and open, allowing KUB to use HTML and Java Scripting to create forms and associated business logic on a mobile platform. Additionally, map data from different sources can be easily ported into InService and will look the same to users regardless of the platform – dispatch, mobile, or Web. With map-based routing, users can quickly see proposed routes and further optimize crew response.