IntelliWhere™, a division of Intergraph Mapping and GIS Solutions, has announced a global partnership with mobile work management application service provider, Retriever Communications Pty Ltd . The partnership will see IntelliWhere selling the Retriever Service™, an established wireless solution for workforce automation. The two companies will also collaborate on the Retriever Service+maps, a solution that will integrate IntelliWhere’s wireless mapping capabilities with the existing Retriever Service.
The Retriever Service allows mobile workers to receive information wirelessly on handheld devices, laptops, and cell phones. They can use this information to complete call reports, view job details and inventory, and send updates back to the office system using electronic paperwork. IntelliWhere will offer the Retriever Service as a monthly subscription service model and as software for license. The service option frees customers from the risks and costs involved in deploying and maintaining a wireless infrastructure. Under the partnership agreement, IntelliWhere will resell the Retriever Service through Intergraph’s sales channels in more than 60 countries.
Expanded wireless access to corporate data with Retriever Service+maps
The two companies are collaborating on a new product, Retriever Service+maps, a powerful mobile workforce automation suite that provides interactive field access to intelligent mapping and asset information. The Retriever Service+maps will send out electronic versions of a company’s work orders, along with the relevant vector maps and diagrams from the corporate geographic information system (GIS). Mobile workers can operate in occasionally connected mode – connecting to receive work orders and maps. Then they work offline to use the data and capture information electronically before uploading this information back to the corporate system whenever it is convenient. For enterprises, the Retriever Service+maps will improve workflows by providing a critical link for sending all the necessary time-sensitive data to and from the field.
The Retriever Service is available now and the Retriever Service+maps will be available from both IntelliWhere and Retriever in the third quarter of 2002.