India: The Power Development Department (PDD) is working on two projects worth INR 1100 crores to improve power distribution system in the Indian state of Jammu and Kashmir.
“The first phase of project worth INR 192 crore is in the advanced stage of completion. It will make the distribution system more automated and consumer friendly,” PDD chief engineer Manzoor Ahmad Matoo told Rising Kashmir.
“We are going to use Information Technology in our distribution system and we will have a live map of each user up to electric poll,” said Mattoo.
PDD is going to use GIS mapping, consumer service line mapping and asset mapping of PDD property in entire 30 towns.
For high end users like corporate, hotels and manufactures, PDD will set remote metering system to give them easy billing option.
Wipro technologies, one of India’s leading IT company, is completing the project. The central data centre set up at Bemina is partially functional.
“We have already started 24-hour customer care centre, which is manned by our engineers round the clock. We normally update people on electricity cut-offs, change in power schedule, etc. We also register complaints related to services and malfunctions in the system,” said Mattoo.
He said once the system will be fully operational, people can pay their bills online. “They can also file applications for new connections and change their plans and name of connections. There will also be an SMS service available for all the customers. The toll-free 18001807666 is now working for customers round the clock,” he said.
Source: Rising Kashmir