Patna: Bihar, the third most populous state in India, has taken an initiative to digitise customer service for more than 1.2 million electricity consumers in 71 towns. The project also aims at implementing GIS technology to map Bihar Electricity Board’s (BEB) line network.
The state government of Bihar has partnered with Reliance Infrastructure to digitise BEB’s customer service and to map its line network. The deal was closed at $29.84 million. The new project is expected to improve the processes of billing and load distribution. GIS-enabled monitoring will reduce line loss percentage and power theft. This is expected to improve efficiency and generate more revenues. System integration (SI) for utilities including management information system, document management system, asset management, IT Infrastructure, network and IT Security will also be deployed by Reliance Infrastructure. The project has to be completed in one and a half year.