Mumbai, India: Mumbai has become the first Indian city to adopt a GIS-based ‘outage management system’ in order to monitor power failures.
Reliance Infrastructure Limited, India’s largest integrated power distribution company, has launched the country’s first GIS-based ‘outage management system’ (OMS) in Mumbai.
The company said in a statement that its “27 lakh suburban consumers will now experience quicker response and faster outage resolution, thus reducing inconveniences caused to them by the impact of planned and unplanned outages”.
Lalit Jalan, CEO and director, Reliance Infrastructure, said in the statement, “In today’s world, technology adoption in power distribution is a crucial and essential aspect for improving efficiency and meeting ever growing consumer expectations. We are happy to launch India’s first GIS-based Outage Management System for our consumers, who will now get much quicker response, in case of any outages.”
The newly-installed system will quickly identify the probable faulty locations and reduce the time taken to respond to consumer complaints, the company said.
Presently, the company uses complaint management system to keep a track on the status of consumer complaint, where status data is fed by the personnel stationed at the complaint handling stations.
Through the newly-implemented OMS, RInfra will integrate existing complaint handling system with OMS, and identify probable faulty section prior to the site visit by field personnel.