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India to have centralised emergency network

India: Bureau of Police Research and Development (BPR&D), under the ministry of home affairs (MHA), India will soon launch the project ‘Dial 100 – policing anytime, anywhere’, a centralised emergency management system. “The detailed project report (DPR) of the Dial 100 project is about to be finalised. We will invite bids very soon to launch a pilot study to test the implementation of the project in Hyderabad,” said BPR&D director general KN Sharma.

”The central idea of the project is to provide a single number – which is 100 – as the emergency hotline for the entire country and for all exigencies. The callers will be routed to the police, fire department or ambulance, depending on the emergency. The number will be accessible from any phone across the country,” Sharma added.

This project will be merged with the Crime and Criminal Tracking Network and Systems (CCTNS), which entitles fitting all mobile patrol vehicles and PCR vans with GIS.

The pilot study will be conducted around December, according to the MHA. The ambitious project aims at a comprehensive system to be implemented for the first time in India by 2014 to transform the way the police react to emergency calls from citizens.

The biggest change would be integrating the police, fire, ambulance and disaster management services on one emergency number across India, instead of citizens dialling 101 in case of fire and 102 for an ambulance, official sources said.

Under Dial 100, a computerised system will log in emergency calls based on their geographical location and the closest PCR van will be alerted by a computer-assisted dispatch system to reach the spot quickly.

Dial 100 could be accessed from anywhere in India, via landline or mobile phone, including GSM, CDMA, 3G or 4G network.

A centralised control room would be set up with call centres in all centralised network to be operational by 2014 district headquarters and major cities to take calls from people across the country.

Once a citizen dials 100, the control room will trace the caller through GIS-based maps and record all details.

The computer aided system will immediately locate the nearest GPS- enabled patrol vehicle to the caller”s location and dispatch it in real-time.

Source: Daily Mail