Austria: Singapore-based Imagemaps has become the first non-Microsoft calibration and support centre in the worldwide UltraCam service network to offer support all over Asia. The addition of a service centre and calibration lab in Singapore will make it possible for Microsoft to handle support calls 24/7 from anywhere in the world.
The high precision calibration lab of Imagemaps is located in the company’s Singapore Science Park facility. Its unique 10-meter-wide calibration frame is mainly useful for working on the new UltraCam Osprey nadir/oblique camera. The lab is backed by a highly efficient process to manage airfreight, service scheduling, import/export and spares inventory so that the cameras are returned in prime condition and with minimum downtime for the owners.
Microsoft and Imagemaps teams work together within the global support network to offer a an inclusive knowledge bank and optimal response time to customers who often operate far from their home base. Depending on the customer time zones, they are connected to a support team in Graz, Austria; Boulder, Colorado; or Singapore.