Ghana: A team of IBM specialists announced a comprehensive set of recommendations to help the city of Accra boost its income from city services. The IBM team’s recommendations aim to supplement the city’s existing revenue collection initiatives through the innovative use of technology, which will streamline processes and harmonise operations across city departments.
“Accra’s rapid growth presents a unique set of challenges. In particular, as a city authority we struggle to capture and retain all income from the services we provide. IBM’s work will allow us to deploy an integrated revenue collection system will allow us to deliver services to our growing population more effectively,” said Alfred Vanderpujie, Mayor of Accra.
The IBM team recommended that the city leverage GIS technologies to effectively map and monitor Accra”s rapid urban growth in real time.
A GIS system would enable authorities to register the growing number of properties and businesses in the city, and provide the basis for an integrated finance management and analysis system that would enhance revenue generation and service delivery.
The IBM team highlighted a number of actions that the Accra Metropolitan Assembly, which manages Accra’s city services, can introduce in the next three years to accommodate the city’s continued growth.
The IBM team advised that Accra implement a multi channel, automated direct payment system that would leverage new relationships with mobile service providers and banks to allow citizens a wider variety of payment touch-points that would guarantee direct payments to city authorities.
Through their mobile phones, Accra residents could pay for services from the city ranging from garbage collection to parking fees. The payment system would also create opportunities to use analytics to identify underpayment and fraud, which currently see the city lose up to 50 percent of its potential income.