Varion Systems, the software development and reseller division of GeoAnalytics, Inc, has completed a comprehensive GIS-based computerized maintenance management system for the City of Hot Springs, Arkansas, U.S. The project’s objectives included improved citizen response, infrastructure consolidation, and a centralized application for day-to-day management and maintenance of the City’s water system, wastewater system and lift stations. The Hot Springs Utilities Department selected Varion Systems to implement Cityworks, a GIS-based computerized maintenance management system from Azteca Systems. Using ESRI’s 8.3 technology in conjunction with SQL Server 2000, the City now has a centralized system to manage all aspects of service requests and work orders for their utilities.
Varion Systems provided implementation services throughout the project including requirements gathering, application customization, geodatabase design services, software installation, testing, and training. Azteca Systems provided additional on-site training. Cityworks allows the City to keep detailed formal records for archiving and tracking purposes as past requests were manually documented and stored. The City went live with Cityworks in the Utilities department in early March 2004 with plans to extend its use in the future to other departments.