Scotland, United Kingdom
Scots in flood-prone areas are to benefit from a hi-tech alert that will warn them by text or phone call when flooding is predicted. The new system will start next April after the Scottish Environment Protection Agency (Sepa) awarded a five-year, multi-million pound contract to BT Business and software company HTK to help them deliver Floodline Warnings Direct.
The system will give Scotland’s emergency flooding management partners and the public valuable extra time to take action.
Flood warnings are currently issued to the police and published on Floodline, an online and recorded message service, in a largely manual process using phone and fax. However, the new service allows Sepa to use the latest geographic mapping technology to define specific flood areas. The agency will then send alerts to everyone who has registered in the highlighted area.
The system will also involve the creation of a multi-media platform for recording and automatically disseminating flood warnings throughout Scotland to partner organisations such as police, fire and rescue, councils and the public. People will also find flood information on the Internet and via the phone through interactive voice response systems based on speech-recognition technology.