Despite the widespread adoption of Internet technologies around them, governments still perform the same core functions. Only now, those responsibilities must be carried out in a way that reflects the new environment created by the digital information age. Meeting such challenges may require some `reconstruction.’
Fuelled by widespread adoption of the Internet and ever-increasing advances in technology, digitization is quickly replacing mechanisation as the ‘Production engine’ for driving economic growth.
Doing business in the industrial age demanded face-to-face or at least voice-to-voice contact; electronic business is helping to eliminate barriers of time and place.
Despite the changes swirling all around them, governments must still perform the same core functions: developing policies, providing services and managing regulatory compliance. Only now, those responsibilities must be carried out in a way that reflects the new environment created by the digital information age.
Industrial age decision-making, characterised by lengthy, hierarchical and introspective processes, must become more open, participatory and real time.
Constituents who once accepted services built upon sluggish, paper-based processes executed through geographically-confined facilities now expect those same services to be provided electronically, from anywhere to everywhere, courtesy of creative combinations of government and private sector resources. To meet these rising expectations, governments may require some ‘reconstruction.’