September 23 2002 – GeoConcept SA, European company in Geographic Information Systems (GIS), has announced the launch of GeoConcept Call Centers, a new call center solution to improve customer relationship management (CRM).
GeoConcept Call Centers enables call center operators to locate callers and provide customers with detailed information on local services, thus opening up more customer service opportunities
GeoConcept Call Centers means call center operators can immediately geographically locate a caller, allowing them to find the nearest supplier and suggest a route. The new solution saves time and ensures excellent customer relations. A number of key businesses have decided to integrate GeoConcept Call Centers, including I.M.A. (French telephone assistance in case of accident, injury, theft or loss), M.A.I.F. (French insurance company), University Hospital Rouen, and the Carrefour group.
GeoConcept Call Centers uses geographical information intelligently so that meetings can be arranged taking into account the geographic position of attendees and physical distances to be covered. GeoConcept Call Centers is compatible with all diary management software solutions, for example VOXCO and Vocalcom. This increases the profitability of the sales force by allowing companies to spend more time with clients and less time traveling between appointments.
The GeoConcept solution means call centers benefit from a geomarketing tool that enables businesses to segment areas of commercial activity, better target telephone campaigns, and analyze and map out statistics showing commercial activity by area. GeoConcept Call Centers also improves day-to-day database management, improving the quality by checking and automatically correcting entries.
GeoConcept Call Centers is built on the strength of GeoConcept’s G.I.S., GeoConcept G5. GeoConcept Call Centers uses standard software (TCP/IP, HTML, XML, Windows NT/2000) that guarantee maximum flexibility. GeoConcept integrates easily with databases currently on the market (Oracle, IBM DB2, Microsoft SQL Server, Sybase ASE, Access). The ‘thin client’ design ensures rapid distribution of information to operators while maintaining centralized data and application management.