California, US: El Paso Water Utilities in Texas, US, implemented Trimble Fieldport software to enhance its utility field operations. The Trimble Fieldport software is an interactive GIS map-based mobile work management solution for utility field workers.
Armando Renteria, Chief Information Officer of the El Paso Water Utilities said, “El Paso Water Utilities is committed to improving our efficiencies, reducing costs and better serving the needs of our community. We believe that Trimble Fieldport software is helping pave the way for improved customer service and field service activities.”
With the Trimble Fieldport software, El Paso Water is able to optimise its processes for customer service and field operations work planning in real-time. The company is also able to improve its critical work processes such as customer field service by efficiently dispatching field crews as well as optimising field inspection activities and field data collection for better asset management.
In addition, Trimble Fieldport has also helped in streamlining communication between the field and the office. El Paso Water Utilities customer service field crews are equipped with mobile computers and Trimble Fieldport software, which they use to record updates about service calls and synchronise with the customer service system from the field. Back in the office, customer service representatives have access to the updated information, which they can share with customers calling to inquire about their accounts throughout the day. Trimble Fieldport also makes it easy for El Paso Water Utilities’ workers to see updates posted by customer service quickly and easily from the field.
Trimble Fieldport also helps in increasing the productivity of the worker by ensuring that the right resources are available at the right time as well as optimising field inspection activities and field data collection.
“Being able to synchronize data and have real-time updates between the field and the office throughout the day makes us more efficient on a number of levels,” said Renteria. “For example, it’s easier to get through our backlog of lower priority work — things like fixing a cracked meter box — because we can easily track the progress and reassign those jobs based on workload and location of our employees in the field, rather than leaving those work orders in the service trucks to be completed at the discretion of the worker.”