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Dell taps map technology to expand service

Texas, USA, 28 June 2006: Dell Inc., which is seeking to expand in the lucrative business of maintaining other companies’ computers, plans to launch a service plan that uses mapping technology from Google Inc.

Dubbed “Platinum Plus,” the new service lets Dell customers use the 3D mapping program Google Earth Pro to see in real-time how the company is responding to technical support issues around the globe. Through this customers can see the current status of open service dispatches on a computer screen.