Lake Havasu City, USA, November 05, 2007: Coach-Net, provider of emergency roadside assistance, technical support and travel-related services for the Recreation Vehicle (RV) industry, and Auto-Net, Coach-Net’s automotive division, have improved their mapping technology with a real-time location solution by deCarta, geospatial software platform company, to deliver enhanced safety to travellers.
Working in association with PinPoint, Coach-Net’s proprietary mapping interface, deCarta’s technology improves the quality and speed of map-based information accessible to call center agents, reducing the amount of time it takes to locate and route the calling customer to the nearest preferred local service provider or route the service provider to the customer.
deCarta’s geospatial software platform identifies geographic locations and features, both natural and constructed, storing data as coordinates that can be mapped. deCarta’s technology is capable of providing Coach-Net agents with real-time traffic updates that can assist in forecasting more accurate estimated times for service providers to arrive on-scene and help a customer. If road construction might impede a given tow provider from reaching a customer in a reasonable amount of time, customer service agents would dispatch a provider from a more convenient location.
A fluid mapping feature that improves map viewing along with GPS technology, assists call agents with instantly and accurately locating customers within 20 feet on average using major landmarks, zip codes or GPS coordinates, provided by on-board navigation units, hand-held systems or cell phones outfitted with GPS.
“Our goal is to minimize the amount of time our customers wait by the roadside and get them back on the road as quickly as possible,” says Sean Baker, Coach-Net Vice President of Operations. “The latest enhancements to PinPoint enabled through deCarta eclipses that time appreciably.” Because the new mapping software works on dedicated and redundant Internet connections, downtime is virtually non-existent. “The safety of our customers is our No. 1 concern, so it’s a priority that emergency information is available 24/7,” Baker says.