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B’lore city body selects HCL to automate biz process

HCL has been selected by the Bangalore Development Authority (BDA) to design, develop, implement and support an Integrated Management Information System to automate the business processes in its various departments.

This association will reduce the current paper work by 80% for various business processes of BDA, thereby reducing the turnaround time.

The project encompasses interfacing with the present IT infrastructure at BDA with respect to the existing applications, which are OCMS (an Application for Online Complaint Management), IVRS (Interactive Voice Response System, an application with voice response capabilities for complaint management), GIS – Geographical Information System and e-KIOSK (an application made available to public through KIOSKS set up at various locations throughout the city).