In Andhra Pradesh, India, the total cost of e-governance is estimated around $400 million and a generic office management product, .gov, would be launched in March. It would be an integration of technologies to deliver an electronic workplace, according to Mr J. Satyanarayana, Secretary, IT and Communications.
The essence of .gov is in knowledge management, workflow, document and database management and groupware which have relevance to Acts, rules, GOs, business rules, file disposal, paperless office, MIS and inter/intra departmental collaboration. It redefines citizen services through e-seva across the counter in partnership with the private sector.
The aim was to ensure good governance, spur economic development and improve the quality of life of people. Work on building the communication infrastructure had been going apace with Ku Band network for development applications, Mr Satyanarayana said.
He said that despite the recessionary trends in global economy, the burst of the dotcom bubble and the severe jolt it had caused to the IT sector, the overall growth in e-commerce worldwide in 2001 was an impressive 73.4 per cent touching $615.3 billion.
In his presentation on `Emerging IT opportunities and e-government challenges’ at the GITEX Hyderabad 2002, he said the revenues from e-commerce this year were expected to reach the trillion dollar figure. Post-September 11, disaster recovery plans and aligning IT initiatives with key businesses had come to the fore resulting in prioritisation of technologies. Explaining the trends for the next five years, he said that customer relations management (CRM), information literacy and ubiquitous computing would be the focus areas of enterprises. Biometric authentication, speech recognition and portals would be among the emerging technologies.