MSAFE programme speeds up information exchange

MSAFE programme speeds up information exchange


After successful implementation of MSAFE programme in Putrajaya and Cyberjaya, TM is taking it to Johar. Ir. Rozinah Anas explains all about MSAFE and the role of TM.

Ir. Rozinah Anas
Ir. Rozinah Anas
Project Director, MERS 999, Telekom Malaysia Berhad (TM)

Brief us about your project/initiative under the ‘Safe City Programme’ announced by the Malaysia government. What is the current status of the programme?
TM solution for integration of Close Circuit Television (CCTV) with Malaysian Emergency Response Services (MERS) 999 is part of the initiatives for the Safe City Programme, MSAFE. This solution has been implemented in Malaysian Government Administrative City i.e., Putrajaya and Multimedia Super Corridor (MSC) IT City i.e., Cyberjaya. These cities have been chosen due to its strategic importance which has significant impact to the country.

How the project is linked to Malaysia’s Economic Transformation Programme?
Under Malaysia’s Economic Transformation Programme (ETP), the Government pledges to deliver one of the 6 Strategic Reform Initiatives (SRIs) i.e., under Business Services. The Government is committed to look into each business processes to reduce redundancies, remove overlapping and standardising functions. MSAFE eliminates wasteful processes and information related delays so that public safety professionals can focus on their core activities.

Thorough planning and strategic implementation via the Government Transformation Programme (GTP) and ETP as well as the adoption of an innovative and creative measure via the National Blue Ocean Strategy (NBOS) aimed at reducing the crime rate have greatly benefited the general public.

This strategy, which goes under the National Key Results Area (NKRA) has clearly resulted in reducing street crime by as much as 39 per cent, while overall crime decreased by 11 per cent since 2009.

As part of the move to reduce the crime rate, innovative and modern technology, such as closed-circuit television cameras (CCTV), have been be installed more widely. Integration of MERS 999 with CCTVs at hotspot areas, have contributed in the reduction of the crime rate particularly in the areas where MSAFE has been implemented.

For MSAFE Putrajaya, TM collaborated with the Information, Communications and Culture Ministry; the Police and Putrajaya Holdings. What type of support does TM receive through the collaboration?
Through the collaboration with the mentioned parties, MSAFE Putrajaya was successfully implemented within 3 months.

In the effort to establish a safer city in the country, TM had answered the Government’s call and officially launched MSAFE Putrajaya, a project embarked on in collaboration with the Ministry of Information, Communications and Culture, Royal Malaysia Police (PDRM) and Perbadanan Putrajaya.

MSAFE Putrajaya integrates the CCTVs around Putrajaya with MERS 999 system, the national emergency response system operated by TM. The system, equipped with GIS and digital mapping, enable police officers manning the system at the command centre located at District Police Headquarters (IPD) Putrajaya Complex to view and provide real-time visuals at the scene of the reported incident to enable the appropriate emergency services to be dispatched to the location promptly. An equivalent system is also installed at the Putrajaya Corporation Control Center where their officers are also able to view and take immediate action on matters under their area of responsibilities.

What is the budget for the MSAFE project? Are you receiving any funding for this programme?
The budget is sufficient to commission the project and the Government of Malaysia has funded the project via the Ministry of Information, Communications and Culture.

Q5 The MSAFE project features several geospatial components – GIS, digital mapping. Can you describe in detail how these technologies are being used and incorporated into MERS 999 – the national emergency response system?
The geospatial data for emergency response management has its significant importance.

Data required for different kind of emergency ranges from spatial to attribute data. The emergency database can be developed on the basis of an object-oriented database design approach that proceeds from data collection, processing, organisation and sharing through centralised data repository i.e. data warehouse. Emergency management is a typically multi-disciplinary endeavour, requiring various types of data with spatial and temporal attributes that should be made available to key users in the right format for prompt decision making. There is an enormous amount of geospatial data of all kinds and formats, but it is often hard for the people who need the information for rescue work and recovery operations to find the right data at the right moment.

Geocoding of the subscribers’ address into digital map is being carried out regularly to ensure accurate address being identified when emergency response agencies are dispatched to the location. Service boundary of each emergency agency was also drawn accordingly into the digital map to ensure the correct agencies are dispatched during an emergency situation.

The project brings together four emergency service providers namely the Police, Fire Department, Hospital and Civil Defense under one common platform. How do you ensure smooth geospatial data sharing amongst these different organisations?
Geospatial data for all agencies are unique but these data can be shared across for forecasting, trending and planning of future resource through a common Standard Operating Procedure (SOP) that is agreed by all parties. The agencies can have a Common Operating Picture (COP) on a particular incident that will help to improve response times.

3D augmented reality map is being used for MSAFE. How are you using it and integrating it with other geospatial components?
3D augmented reality map is being utilised by Putrajaya Corporation in the following areas:

  1. Asset Tagging within the municipality.
  2. Event Planning for special functions and events.
  3. City development and planning.

Apart from the innovative application of geospatial technologies in the form of augment reality technology, what other new innovation are you incorporating or planning in your project?
We are working towards implementing the following applications:

  1. Improvement of location tracking for smartphones during emergency situations. This will also cater for disabled person and distress callers who cannot communicate during emergency situations.
  2. Mobile dispatch for ambulance and SMS notification for emergency dispatchers.
  3. Grid mapping system for dispatchers of Ministry of Health will be expanded throughout Malaysia.

MSAFE was launched as a pilot project in 2010 in Putrajaya, Malaysia. Are there any expansion plans?
The MSAFE is expected to be expanded in Johor where a Proof of Concept (POC) has been implemented in June 2012 at the State of Johor Contingent Control Center (CCC) for Royal Malaysian Police. The concept is further enhanced based on the implementation of MSAFE Putrajaya where MERS 999 is integrated with multivendor CCTVs. The POC in Johor will have significant impact as Johor is the hub for Iskandar Regional Development Authority (IRDA) which helps to lure more investors to the southern part of Malaysia. It is envisaged that MERS 999 will be integrated with CCTVs in more major cities nationwide as part of the Government’s Safe City Programme.